Customer Success Onboarding Manager

Boston, Massachusetts, United States · Customer Success


WordStream is hiring passionate marketing individuals to join our rapidly growing Customer Success Team! As the Customer Success Onboarding Manager, you will drive the success of our clients through successful onboarding and training on WordStream's industry-leading marketing platform, WordStream Advisor. This position will be a new function within our Customer Success team, and you will play a significant role in creating a vision for as well as building out and managing the members of the new Onboarding Team.You will also be responsible for Onboarding new clients and ensuring our clients have an amazing and seamless first experience with WordStream.We’re looking for someone who can succeed through creative independent problem solving and process and workflow definition.You will become part of a kick-ass team of experts who truly love their job, are passionate about the company and product, and who love to work-hard in a fun environment!

WordStream is an industry-leading software-as-a-service (SaaS) product company voted #1 in customer satisfaction in the search advertising sector. Our purpose is to help domestic and global small and medium sized businesses (SMBs) succeed and grow by helping them get the most out of their digital marketing dollars. Connected to some of the largest companies in the world, Wordstream has partnered with Google, Bing and Facebook to help our customers market their businesses. WordStream also strives to make a difference in the lives of the people in our community. We are committed to corporate social responsibility and believe that it is our duty to give back through volunteering and charitable donations. If you are driven by taking action, winning together and believe that being transparent is the only way to be, we want to hear from you!

A little about the job:


A little about you…


A little about our benefits...

A little about WordStream and our market space...

Located in the heart of Boston’s Back Bay, our open workspace lends itself to cross-departmental collaboration (and a fair bit of fun, too). The high-energy, innovative environment has helped us develop a suite of cloud-based tools--which enable ad management and optimization across Google search, shopping, and display; Facebook; Instagram; and Bing--capable of meeting the changing needs of our customers.

Boston Business Journal, MITX, Inc. Magazine, and countless other organizations--both regional and national--have recognized WordStream as one of the country’s fastest growing companies and an exceptional place to work: And we’re just getting started.

Interested in contributing to industry-shaping innovation, enjoying a positive workspace, earning competitive pay, and advancing your career? Become part of the WordStream team today!

WordStream is committed to a diverse and inclusive workplace. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.


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