Customer Success Associate - Lite Team

Boston, Massachusetts, United States · Customer Success

Description

The mission of the Customer Success team is to drive product usage and adoption as well as deliver honest and helpful PPC advice. We act as customer advocates and focus on building long-term relationships with our clients. In a SaaS company, customer retention is paramount to success and this sits squarely in the laps of our team members. It is our job to insure customers get real value out of their economic investment in WordStream.

We are looking for a dynamic and passionate individual to drive the success of our clients through successful onboarding and training of WordStream Advisor Lite, our newest product offering. We are growing our services team rapidly and are looking for ambitious individuals interested in learning or expanding their search and social marketing background by rolling up their sleeves and diving in. You will become part of a kick-ass team of experts who truly love their job, the company and lead the corporate culture with hard-work and fun times. This is a fantastic opportunity for a resourceful, success driven, and entrepreneurial individual looking to take their career to the next level.

As this position will be supporting our newest product, we’re looking for someone who can succeed through creative independent problem solving and evolving processes.

A little about the job:

Requirements

A little about you:

Benefits

A little about WordStream and our market space:

WordStream develops search marketing software, provides managed PPC advertising services, and shares online marketing advice through our blog. Founded in 2007, we’ve evolved from being a keyword software tool developer to a destination for paid search marketing expertise. Our cloud-based software is always evolving to meet the changing needs of our customers, and the results speak for themselves: more traffic, higher-quality leads, and greater profits, every day.

WordStream is a venture-backed, technology-driven SaaS company. We offer a high energy, innovative work environment where individual contributions are valued and rewarded. Our new offices in the Prudential Mall are sleek and modern and offer collaborative space, standing desks, and all of the coffee you could ever drink. We are building a world class product and team, and we reward our team members with a great work environment, competitive pay, great benefits and path to career advancement.

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