Customer Success Specialist (AdWords Certified)

Boston, Massachusetts, United States · Customer Success

Description

WordStream is looking for a Google AdWords Certified individual to drive the success of our clients in their paid search marketing needs. The expectation of the Customer Success Specialist role, is to quickly and diligently on-board and train clients on WordStream Advisor, as well as provide consultative and strategic services on Pay-Per-Click best practices and strategies. The ideal candidate will be able to dive into the role and begin working with our clients to ensure their success in paid search.

You will become part of a dynamic team of experts who truly love their job, the company and lead the corporate culture with hard-work and fun times. This is a fantastic opportunity for a resourceful, success driven, and entrepreneurial individual looking to take their career to the next level.


The mission of the Customer Success team is to drive product usage and adoption as well as deliver honest and helpful PPC advice. We act as customer advocates and focus on building long-term relationships with our clients. In a SaaS company, customer retention is paramount to success and this sits squarely in the laps of our team members. It is our job to ensure customers get real value out of their investment in WordStream.


A little about the job:

Requirements

A little about you:

Benefits


A little about WordStream and our market space...

WordStream is a venture-backed SaaS company and the preeminent thought leader in the world of Pay-Per-Click (PPC) marketing. We develop online advertising software and provide managed services to help small businesses and agencies grow through paid search and paid social.

Founded in 2007, WordStream has evolved from a simple keyword tool into the premier solution for businesses using Google AdWords, Facebook Advertising, or Bing Ads. Our cloud-based software is constantly evolving to meet the changing needs of our customers, and the results speak for themselves: more web traffic, higher-quality leads, and increased profits, every day.

We offer a high-energy, innovative work environment where individual contributions are valued and rewarded. Our new offices, located in the Prudential Mall, are sleek and modern; our open workspace lends itself to cross-departmental collaboration and industry-shaping innovation.

WordStream is building a world-class product and an enviable workplace culture. We reward our team members with a positive environment, competitive pay, great benefits, and ample opportunities for career advancement.


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