Customer Support & Implementation Specialist (2pm-10pm)

Boston, Massachusetts, United States · Customer Success

Description

WordStream is looking to hire a Customer Support & Implementation Specialist! As a Customer Support & Implementation Specialist, you will work directly with customers to help them optimize their success with our products, by supporting software set-ups and training and onboarding of new customers and handle support requests from our Customer Success Team for their clients needing assistance. This role with work directly with clients in their website environment and with providers, to correctly install conversion tracking codes. This role requires excellent communication skills as well as patience in dealing with a non-technical audience. This role is a hybrid between a customer service representative and a web developer -- and an excellent opportunity to join a rapidly growing team who works hard with fun times! Please note that the schedule for this role is Monday-Thursday (2pm-10pm) and Friday (9am-5pm), where this position works with our customers within different timezones.


WordStream is a SaaS company and the preeminent thought leader in the world of online advertising. We create and support award-winning software that empowers small businesses and agencies to grow more efficiently. Accelerating this success is only possible if we continue to scale our talented, customer-inspired team.


A little about the job...


Requirements

A little about you...

Benefits

A little about our benefits...


A little about WordStream and our market space...

Located in the heart of Boston’s Back Bay, our open workspace lends itself to cross-departmental collaboration (and a fair bit of fun, too). The high-energy, innovative environment has helped us develop a suite of cloud-based tools--which enable ad management and optimization across Google search, shopping, and display; Facebook; Instagram; and Bing--capable of meeting the changing needs of our customers.


Boston Business Journal, MITX, Inc. Magazine, and countless other organizations--both regional and national--have recognized WordStream as one of the country’s fastest growing companies and an exceptional place to work: And we’re just getting started.


Interested in contributing to industry-shaping innovation, enjoying a positive workspace, earning competitive pay, and advancing your career? Become part of the WordStream team today!


#LI-MC1

Apply for this job